top of page
What do you do with student information?
Student information (name, email, school name, year of graduation) is retained in a secure database by CGN for account verification...
CGN Customer Success
Jun 13, 20231 min read
My school doesn’t use Google or Clever. How does activation work for students and faculty?
In order to activate student and faculty accounts for a school not using Google SSO or Clever, a counselor will need to submit a roster...
CGN Customer Success
Jun 12, 20231 min read
My school uses Google Single Sign-On (SSO). How does student or faculty CGN account activation work?
Students or faculty may use the unique activation link you sent them. The link is found in your Counselor User Guide. Students or faculty...
CGN Customer Success
Jun 12, 20231 min read
My school uses Clever. How does CGN student or faculty account activation work?
Effective fall 2023, CGN will implement Clever Single Sign-On so that your students may use their Clever email accounts to create CGN...
CGN Customer Success
Jun 12, 20231 min read
How do I help faculty, students and family members activate their accounts?
CGN will assist students and family members with setting up their CGN School accounts. We will provide you with an invitation email that...
CGN Customer Success
Jun 12, 20231 min read
I lost or forgot my Counselor PIN. What do I do now?
The following information is for counselors. If you are a family member looking for your PIN, please reference this article. If your...
CGN Customer Success
Jun 12, 20231 min read
I lost or forgot my PIN. What do I do now?
The following information is for family members. If you are a counselor looking for your PIN, please reference this article. If you lost...
CGN Customer Success
Jun 12, 20231 min read
During account setup I am required to supply a PIN. Where do I get my PIN?
The following information is for family members. If you are a counselor looking for your PIN, please reference this article. There are...
CGN Customer Success
Jun 12, 20231 min read
How do I get my Counselor PIN?
The following information is for counselors. If you are a family member looking for your PIN, please reference this article. If your...
CGN Customer Success
Jun 12, 20231 min read
How is a counselor account different from a student or family member account?
Counselor accounts have additional features that are not available to students or families. Counselors may: Add their own resources to...
CGN Customer Success
Jun 12, 20231 min read
What is the difference between a student account and a family member account?
Student and family member accounts are completely separate – allowing students and parents to explore, like, and share content that is...
CGN Customer Success
Jun 12, 20231 min read
Account Creation: Google SSO
No rostering is required when using Google Single Sign-On to access CGN School. Any user with a school-issued email address is able to...
CGN Customer Success
Sep 1, 20221 min read
Support Center
Welcome to the College Guidance Network ("CGN") Support Center. Use the links below to access specific categories of articles or the menu below to select all article for your product of interest. Our Support Center articles provide additional information on how to best use our products and services in your school environment. If you would like additional support, please submit a Support Request.
bottom of page