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How do I get my Counselor PIN?
The following information is for counselors. If you are a family member looking for your PIN, please reference this article. If your...

CGN Customer Success
Jun 12, 20231 min read
I lost my Counselor User Guide. How do I retrieve it?
Counselors may access the Counselor User Guide within CGN School. Click on “Account Information” in the left menu, then “Click Here to...

CGN Customer Success
Jun 12, 20231 min read
How is a counselor account different from a student or family member account?
Counselor accounts have additional features that are not available to students or families. Counselors may: Add their own resources to...

CGN Customer Success
Jun 12, 20231 min read
What is the difference between a student account and a family member account?
Student and family member accounts are completely separate – allowing students and parents to explore, like, and share content that is...

CGN Customer Success
Jun 12, 20231 min read
How will I find out about live programs?
There are three ways to find out about upcoming live, virtual college and career programs: Log in to your CGN School account and review...

CGN Customer Success
Jun 12, 20231 min read
English is not my first language. Are CGN Resources available in other languages?
Yes, the entire CGN College and Career Library is available in the following languages: English, Spanish, French, Portuguese, Arabic,...

CGN Customer Success
Jun 9, 20231 min read
Release Notes - CGN School Library (Version 2.5)
Following are highlights of changes to the CGN School Library Version 2.0: Feature Updates: A more resource-rich dashboard, featuring...

CGN Customer Success
Jan 24, 20231 min read
Types of On-Demand Resources
Dictionary A comprehensive collection of key college and career terms. FAQs A growing collection of Frequently Asked Questions from real...

CGN Customer Success
Nov 16, 20221 min read
Adding a Spotify Podcast to Your School's Library
Begin by following the steps of Adding a Resource to Your School's Library. Once you have selected "Spotify Podcast" from the Format...

CGN Customer Success
Sep 15, 20221 min read
Adding a PDF to Your School's Library
Begin by following the steps of Adding a Resource to Your School's Library. Once you have selected "PDF" from the Format dropdown, you...

CGN Customer Success
Sep 15, 20221 min read
Adding a Resource to Your School's Library
Go to the Manage School Resources page and click "Add New Resource" in the upper right hand corner. Enter the title and description of...

CGN Customer Success
Sep 15, 20221 min read
Support Center
Welcome to the College Guidance Network ("CGN") Support Center. Use the links below to access specific categories of articles or the menu below to select all article for your product of interest. Our Support Center articles provide additional information on how to best use our products and services in your school environment. If you would like additional support, please submit a Support Request.
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